FAQ2019-06-25T09:41:15+00:00

How to connect your device?

First step: Add device

  1. Power on your device.
  2. Log in your App, and select “+” on the top right of the App to add device.
  3. Ensure the indicator light blinking quickly (twice a second) the device is in Config mode which allows you to connect.
  • Please refer to the operation instructions below to Confirm indicator rapidly blink” and How to make indicator rapidly blink”
  • For plug socket products, please long press the power button for 10 seconds until the indicator light blinking quickly.
  • For the lighting devices, please long press the switch for 10 seconds till the indicator light blinking quickly.
  • For products have reset button, please press reset button directly.
  • It is recommended to check the operation manual in order to connect the device to WIFI more quickly.

Second Step: Enter Wi-Fi password   

Enter the password of the WiFi Router you are connected to. Click “Confirm” into the connecting process. Now we only support 2.4G Wi-Fi channel, please check whether the Wi-Fi is 2.4G .

Finally, wait a few seconds till the success.

Failure at connecting Wi-Fi (add device failed) how to troubleshoot
Please note when adding device:
1.Confirm device is powered on.
2.Confirm device is waiting for network configuration.
3.Confirm that device, smartphone and router are as close to each other.
4.Make sure the network function of router and smartphone are unblocked.
5.Confirm the entered router password is correct.
6.Confirm adding device is under 2.4 WIFI channel. Enable the broadcast and not allow to hide Wi-Fi
7.Confirm that router’s encryption method is WPA2-PSK and authentication type is AES, or both are set up as automatic.
8. Confirm your Wi-Fi name only contains letters and numbers,eg:abcd1234.
9.If router’s connected devices reach the amount limit. Please try to turn off some devices’ wife function and configure again.
10.If router enables MAC address filter, please try removing the device from MAC filter list and make sure router is allowing device to be connected

What if the device is offline

1.Ensure device is powered on.
2.Please check if the network is stable.(Check method: put the phone or Ipad besides your device and make sure they are in the same network environment, try to open a website to judge if the network can be used.)
3.Confirm whether the home Wi-Fi network is normal, or whether the Wi-Fi name and password have been modified. If so, remove the device and add it again. (Device Removal Method: Open the App and enter the device control page, click “…” button which is on the top right corner, click on the bottom of the page “remove device”)
4.Please try to restart the router, wait 3 minutes and observe the status of the device;
5.If all is normal, please go to the control page of the device, click on the “…” button in the upper right corner, and then click on the “Send Feedback” to write the problem you encountered, and provide you Router model, we will handle it ASAP.

Couldn’t control device by app, it might be the reason of bad network environment or device is offline.

1.Ensure device is powered on
2.It is recommended that you keep the APP open for about 3 minutes, and observe whether the device is still online.
3.If it’s still online, please put the phone besides your device and make sure they are in the same network environment, try to open a website to see if it’s the problem of network
4.If device is online and network is good, but still can’t control device, please go to the control page of the device, click on the “…” button in the upper right corner, and then click on the “Send Feedback” to write the problem you encountered, and provide you Router model, we will handle it ASAP.

After the device is connected, it can be controlled at the same location, but can’t be remote controlled by the phone when change to another location or other network environment.

1.If the device encounters such a situation, it may be the reason that the device and cell phone are connected to the same LAN, but not connected to the Internet.

Please put the phone besides your device and make sure they are in the same network environment, try to open a website to see if it’s the problem of network

2.If you cannot access the network, it is recommended to restart the router.

3.If above problem occurs when device is connected to the network, please go to the control page of the device, click on the “…” button in the upper right corner, and then click on the “Send Feedback” to write the problem you encountered, and provide you Router model, we will handle it ASAP.

Device status cannot be synchronized with the status displayed on the APP

1. If the device is controlled by a manual switch, the device may not be synchronized at the same time.
2. It is recommended that you can open the App and the device status will be updated after operating.

The lights turns on suddenly when the power reconnect after power off.

It can be appeared when the lamps have no switch button (not a smart switch and no scene linkage). If the device need to connect with Internet, it is necessary to ensure that the physical switch of the lamp is open, and then the lamp can be controlled with the APP.

But when the power off, the lights and app have no connection, by this time the lamp becomes ordinary lamp, when the power reconnected, therefore if the lamp physical switch is “on” at the before, the light will turn on automatically.

How to cancel the countdown?

Please set the countdown timer at 0 hours and 0 minutes to cancel the countdown.

How do I switch between Celsius and Fahrenheit ?

Please enter the APP – “Profile “, click personal icon into the basic information page, at the “temperature unit” choose what unit you need, after changing, the scene and so on will perform and show the temperature of the unit that you chose for.